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 Mission
 Generations 
                on Line is dedicated to enhancing communication among generations 
                by promoting Internet access and literacy to elders. Aimed at 
                the large population of older Americans who cannot afford or choose 
                not to enroll in computer or Internet training, Generations on 
                Line will:  
                Foster 
                  and promote Internet literacy, access and skills to the elderly: 
                  Overcome 
                  older persons' fear and reluctance of the new electronic media; 
                  and Stimulate 
                  and encourage communication and exchange of ideas among generations.  
               
 Background Generations 
                on Line (GoL) has simplified the Internet for seniors. GoL has 
                created, tested and developed a software program that provides 
                on-screen, step-by step instruction to help people over 65 use 
                the Internet. GoL makes this program and its adjunct materials 
                free to seniors through places where they live and congregate, 
                such as nursing homes, HUD subsidized housing, retirement communities, 
                senior centers and public libraries. These sites receive a subscription 
                to the web-based software, a coach training kit, and ongoing telephone technical support. 
                 Philadelphia, 
                where Generations on Line began, has one of the highest concentrations 
                of senior citizens in the nation. GoL was tested in 7 independent 
                facilities for four months in the Philadelphia area, and introduced 
                nationwide at a national press conference held at the Philadelphia 
                Senior Center, led by then Secretary of Commerce, Norman Mineta 
                and Mayor John Street.  Today, 
                the program is in more than 1900 facilities in 49 states and Canada, 
                is in both English and Spanish, has won the major award from the 
                American Society on Aging - for innovation in older adult learning 
                - and has helped more than 90,000 individuals and their families. 
                  
               
 Strategy 
                  Although 
                Internet sites, computer classes, books, computer training centers and school initiatives targeting the elderly are available, the focus of Generations on Line is different. Generations on Line provides web-based software and support materials for senior centers, public libraries, continuing care retirement centers, retirement homes and low income elder housing. The software guides novices step-by-step with onscreen instructions on every page in large type, plain English and a clear, uncluttered interface with friendly icons. It is free to seniors NEW!Generations on Line is launching an interactive app that makes older adults comfortable using an iPad® or Android tablet.
 It is an on-screen step-by-step learning experience for iPad or Android technology and basic functions such as email, FaceTime, searching, YouTube, and other apps.
 Compatible with iPad 2 and above and all Android tablets. Available on Itunes and soon available on Google Play.	We 	also offer a cloud version for centers that serve seniors, along with a full coaching program and support.
 The app and cloud version of iPad and Android training includes a simulated experience to learn the basics of using the device and online experience to acquire a Gmail account, search the Web, and use features such as FaceTime, YouTube, texting, photographs, and using apps.
 There are four applications and 
                Help pages:  
                Swinging in the clouds from an old fashioned clothesline are the four tutorials available . With directions on every screen, no need to remember the instructions. With simple language in large type and age-friendly icons, practice in simulation offline, the older and wiser learn in a safe and comfortable space. Once comfortable, new users go directly online within the tutorial.   Email, texting, video calling have become essential in reconnecting the generations. This space enables elders who have no notion of this electronic capability to use these amazing tools.
     More things page . Interests don’t change just because we add years to our lives. These exciting new tools and searching the web enable older adults to pursue life long learning, hobbies, and connections with family, friends, and the world around them.     On the PC training program, there are four applications and Help pages:   
                Memories: 
                  Generation to generation is an intergenerational oral  history. 
                  After school classes of 9 and 10-year old students, under a 
                  teacher's supervision ask questions about the past, in four 
                  categories: Origins and History; Inventions and Transportation; 
                  Sports and Entertainment; and "When you were my age." The responses 
                  by seniors are manually filtered each day; the teacher guidelines 
                  and categories are based on Fourth grade studies. The children 
                  involved with the program to date have been enormously interested. 
                  They are guided by a well developed curriculum to first think 
                  about older people, discuss their impressions, perceptions, 
                  and biases. Look 
                  it Up is a multilingual search in 36 languages, with results 
                   returned 
                  in simple responses. Because the program is web-based, the users 
                  are connected and linked to the full World Wide Web. The multilingual 
                  search has empowered immigrant populations, like 73-year-old 
                  Gin Qao, who spoke no English, but reads China News online every 
                  day for two hours; and Spanish, Russian and other Asian immigrants 
                  seeking ties and information. Send 
                  a Postcard by email is a full service email program with 
                  a  1-step 
                  registration, guidance and directions on every page, reminders 
                  how to make the "@" sign, and the concept that email is more 
                  like an old fashioned post card than a private letter. Each 
                  user has his/her own email address and can received email on 
                  any computer in any library or facility that subscribes to Generations 
                  on Line. The current version also accepts family pictures; it 
                  does not allow for internet photographs or other attachments, 
                  to prevent viruses and unwieldy downloads on public computers. More 
                  choices is an application that selects and provides links 
                  to  popular 
                  websites for the elderly. These include newspapers from around 
                  the world, clean health portals, and senior entitlement pages.  
                 
 Changing 
                  Lives  From 
                interview by Northwestern University researcher in Chicago: 
                Generations on Line has provided a lifeline for 72-year-old Mr. 
                Pope. The War in Iraq has brought back many difficult memories 
                and flashbacks of his days as a prisoner of War during the Korean 
                War. But through Generations on Line, Mr. Pope is able to maintain 
                contact with many of his buddies with whom he shared 29 months 
                of imprisonment in Korea. As a young African American man, his 
                life was shaped by these difficult experiences.
 Mr. Pope 
                is 72 years old. For the past nine years or so he lived alone 
                in a Chicago Housing Authority Senior Building, on the south side 
                of Chicago. Mr. Pope was born in Alabama, and some of his brothers 
                and sisters still live there. He was a cab driver for over 22 
                years, and drove a truck as well. "Well really, I just like 
                to stay in touch with the fellas -- the guys that was in prison 
                (in Korea) with me. It is about five of us still living and I 
                just love to stay in touch with them, because when we was in Korea 
                we was there in that mud hole 29 months. So they are very important 
                to me, and they are very dear to me and close to me. And I love 
                just being able to just say hi and a bye to stay close. And then 
                I think of my not having a computer, these reunions I have missed. 
                I have missed being there. A lot of them in these nineteen years, 
                when they started them, a lot of them has passed on and then I 
                would have gotten the chance to see them before then or whatever, 
                you know."  Mr. Pope 
                has a few words of wisdom to share with other seniors, to encourage 
                them to give the computer a try. "Well, you could be a little 
                hesitant until you start to use it...It is like taking a shave, 
                you know, shaving hair off your face. You know, once you start 
                you say, 'Oh, I look bad.' Once you get the hairs off you look 
                better, so if they use it more it will come more. They just have 
                to get started. If they can be motivated a little, then that's 
                it."  An 
                email from Mrs. Robinson at age 105: i went to the doctor last week after a long time weth a long list 
                of questions ----but came away with no answers. The next day I 
                turned to the computer and looked up the word 'Aphasia' and found 
                out all I wanted to know all about the my problems that were bothering 
                me. It is a strange world . I feel better now that I know that 
                I am the way I am ----and can accept IT. Does this make sense 
                to you? iI wanted you to know how the computer has heiped where 
                a human failed
 Report 
                from an activities director in Milwaukee: Max asked what else I could teach him and I asked him what he 
                wanted to know. Max spoke about his long lost grandchild and how 
                he would love to reconnect with her. I helped him navigate to 
                the site in the state of New York, where she lived, and through 
                another search engine, he found where his granddaughter lived 
                in New York City. The rest was up to Max, and he copied all of 
                the information down. Now that he had an email address, he could 
                also ask his grandchild to email him.
 Note 
                from a nursing home in Florida: "One of our residents had a stroke about four years ago and 
                as he was recovering, had difficulty with his speech. As a result, 
                he soon began to shun all conversation. I hooked him up with email 
                through Generations on Line and he began to recover his self confidence 
                and his speech gradually improved. Being able to use email and 
                the computer was pivotal to his recovery."
 Note 
                from a peer coach: At the introductory first session, a lady wanted to learn the 
                computer to send her son an email but she was very concerned about 
                identity theft. To show her I used email all the time and we had 
                not yet set up her email, I said we could use my email and send 
                her son a note that she would be learning computer and would be 
                sending her own email using gol. It was a short note to say she 
                was learning how to send email and would be setting hers up shortly. 
                Her note was typed by her in all caps. Her son emailed me back 
                saying that at first he was afraid to open the email because he 
                didn't know who I was and then he was happy to receive it. I sent 
                him a short note to apologize for not letting him know it was 
                his mom. He said not a problem but to tell his mom not to send 
                her email in all uppercase letters. That she had yelled at him 
                all his life and didn't need her yelling at him through the email. 
                They are laughing still.:)
 
                
                 
                 
   Staff 
                 Tobey 
                Gordon Dichter, M.Ed., founder and CEO, founder and CEO, was named One of the 50 Most Influential People in Aging by PBS news in aging service Next Avenue in October, 2015. Ms. Dichter is the former Vice 
                President of Communications and Public Affairs and Executive Committee 
                Member at SmithKline Beecham Healthcare Services (now Glaxo SmithKline), 
                a worldwide healthcare company. She was known for the first corporate 
                television news program for employees worldwide, and later as 
                the founder of the Drug Testing Index and repositioning Pap Screening 
                from a finite test to a screen. Ms Dichter left SmithKline in 
                1999 to pursue Generations on Line. She has served on the Boards 
                of The Free Library of Philadelphia, Maternity Care Coalition, 
                The Philadelphia School, Children's Hospital of Philadelphia, 
                The Wilma Theater, and The Philadelphia Film Society. Ms. Dichter 
                is a frequent speaker and consultant on the digital divide. She 
                is a full-time, unpaid chief executive of the organization, responsible 
                for strategic direction, partnership development, finance, and 
                Board and public relations.  Vasil 
                J. Pappas, Jr. MBA, founder of Precision Media Works, a Philadelphia-area 
                producer of print and electronic communications. He is the former 
                vice president and general manager of United Press International's 
                business news and financial information division, a former Wall 
                Street Journal reporter, and the founding editor of the National 
                Business Employment Weekly. He is an officer and board member 
                of the Harvard Business School Alumni Association. As COO, Mr. 
                Pappas is responsible for strategic planning, security, and oversight 
                of Generations on Line service. Michael 
                Pierce, M.Div., Director of Training and Service, has been 
                in computer technology and training for 17 years, with a multigenerational 
                focus. As the Director for Information Technology for the Association 
                for Education of Young Children, a nonprofit youth agency, and 
                a Pastor, Michael brings the unique combination of training and 
                counseling, troubleshooting and communication to seniors. He holds 
                a BS in Religion & Philosophy with a Minor in Computer Science 
                and a Masters of Divinity. Mr. Pierce serves current clients with 
                the GoL Help Desk, conducts training seminars, publishes the GoL 
                bulletin, and creates the software for special projects. He is 
                a recognized speaker at national aging network meetings.  Katie 
                Burke, M.B.A., Administrator, Formerly with Chilton Research 
                Services, as market research project director. She holds a B.S. 
                with concentration in marketing from Villanova University and 
                an MBA from Villanova University. An active community volunteer, 
                Katie has chaired and coordinated events and raised significant 
                funding for a range of church, school, health and childcare projects. 
                Ms. Burke manages project flow, database, client relations and 
                market research.  
               
 Board 
                of Advisors/Directors *USA*  John 
                Beilenson President, Strategic Communications & Planning, consultants to 
                not-for-profit organizations, particularly in the field of aging, 
                Editorial director of Infoaging.org for American Federation for 
                Aging Research, author/editor of 16 books related to aging.
 *H.E. 
                Broadbent, Ph.D. Former Director of Information Technology, The Free Library of 
                Philadelphia and former head of Task force on seniors and youth, 
                American Library Association. Secretary.
 Humphrey 
                Chen Senior  Vice President Corporate Development, Independence Banc; 
                former  Vice President Verizon; previous VP Microsoft.
                 Adrienne  Cohen, B.S.Consultant to Aging Positively llc.
 Former Executive Director of Center in the Park (29 years), former Vice-President of the National Council on Aging’s (NCOA) National Institute of Senior Centers (NISC), founding President of the Pennsylvania Association of Senior Centers, and former President of the Philadelphia Association of Senior Center Administrators.
 Debbie Ellen Dalecki, MSW, Doctoral candidate, abd, Individual 
                and Family Studies with a concentration in Gerontology, University 
                of Delaware Resident Services Coordinator, Ingleside Retirement 
                Apartments, Ingleside Homes, Inc., Wilmington, Delaware               *Tobey 
                Gordon Dichter Unpaid CEO and Founder of Generations on Line; former Vice President 
                of Communications and Public Affairs and Executive Committee Member 
                at SmithKline Beecham Healthcare Services (now GlaxoSmithKline).
 Brian Duke System Director, Senior Services, Main Line Health;
 Former Secretary of Aging, Pennsylvania; previously,  Pennsylvania Department of Aging, Bucks County Area Agency on Aging, New Jersey  Foundation for Aging.
 Cecilia Garcia, Benton Foundation Senior Advisor, B.A.Advises  the Benton Foundation on issues related to broadband adoption challenges for  low-income seniors. Executive Director 1997-2013. Former press secretary for  Bob Filner (D-CA) a Member of the U.S House of Representatives. Communications  director for the Congressional Hispanic Caucus Institute, a national Latino  nonprofit organization, and producer at WTVS, Detroit's public television  station. Media & Democracy Coalition Board of Directors.
 *Kathy  Gosliner  M.B.A.;  M.Ed.Consultant and former Associate Director and Vice President of 
  Development, Free Library of Philadelphia system of 55 branches.
 Anne 
                Hagele Emeritus Executive Director
 The Philadelphia Senior Center, third oldest and third largest 
                senior center in the U.S.
  Kathryn Jedrziewski, Ph.D.Deputy Director , Institute on Aging, University of Pennsylvania
 Deputy Director for Administration, Alzheimer’s Disease Center
  Jeremy 
                KramerConverged Products and  Platforms, Comcast Corporation
 *Michael  Marcus, Ph.D. ABD, MSW Quynh Mai-NguyenProgram Director, Harry and Jeanette Weinberg Foundation
 Former Sr. Program Officer Chicago Community Trust
 Co-founder and Creative Director of Jay Social Web Design firm
 *Bruce 
                Melgary Executive Director,                The Brook J. Lenfest  Foundation and The Allerton Foundation
 David 
                    Nevison Associate Executive Director
 Planning and Development
 Philadelphia Corporation for Aging
  Sandra RaghuExecutive Director, American Postal Workers House, HUD low income housing for seniors
  Grahame  Richards, J.D.Wanda 
              Rodriguez-MercadoProgram 
                    Director
 The Lenfest Foundation
 Project 
              Coordinator
 National Association for Hispanic Elderly
  
                *Sean 
                  Wechter Senior Vice President of Digital Technology and Product Development at TEGNA (formerly Gannett) Corporation.
 Ann 
                Wrixon Executive Director
 Independent Adoption Center
 Former President and CEO, SeniorNet
  
                *Directors – all meetings  are joint, with a Directors’ governance session    
               
 Privacy 
                Policy Generations 
                on Line is committed to protecting and ensuring the privacy of 
                people using the Generations on Line web-based software. The following 
                describes the steps we take to carry out this commitment.  Information 
                Collection and Use  
               Generations 
                on Line (GoL) software does not collect, store or dispense individually 
                identifiable information about its users. Our registration form 
                requires only facilities to provide contact information which 
                allows GoL to send administrators information and updates about 
                GoL and our services. We use the IP address of a facility's computer(s) 
                to verify that the facility subscribes to GoL and to help diagnose 
                problems with our server or to administer our program.  
               Generations 
                on Line does not collect, and therefore does not intend to sell, 
                rent or share information about individual users. It may collect 
                aggregated data about application usage within the program to 
                monitor traffic, better understand the needs of the users and 
                thereby enhance our program.  
               Registration 
                 
               In order 
                to use the Generation on Line software, provided through the Internet, 
                an institution must qualify as a setting where older people live 
                or congregate. To do so, an administrator or representative of 
                a facility must first complete the registration form. During registration, 
                the administrator is required to provide contact information (such 
                as name and email address). This information is used to contact 
                the facility about the program, monitor its effectiveness and 
                respond to future needs or requests.  
               Public 
                forums  
               Individual 
                postings within "Memories: Generation to generation" may be monitored 
                to ensure that individuals users are not abusing the service by 
                posting inappropriate or offensive messages. Individual users 
                posting such messages may be barred from the service.  
               Individual 
                users posting to "Memories, Generation to generation" should be 
                advised that any information that is disclosed in these areas 
                becomes public information, and users should exercise caution 
                when deciding to disclose personal information.  
               Links 
                 
               The 
                Generations on Line program contains links to other sites. GoL 
                cannot be responsible for the content or the privacy practices 
                employed by other sites.  
               Surveys 
                  
               From 
                time to time our program may request information from users for 
                purposes of monitoring or improving the use and satisfaction of 
                this program. Participation in these surveys is completely voluntary. 
                 
               Security 
                 
               The 
                GoL web-based software has password protected security measures 
                in place to protect the loss, misuse and alteration of the information 
                under our control.  
                
               
 Contact 
                us  
               If you 
                have any questions about this privacy statement, the practices 
                of this site, or your dealings with Generations on Line, please 
                contact: 
                Generations 
                on Line Administration Center3637 Chestnut Street
 Philadelphia, PA 19104
 215.222.6400
 
 
    Tobey 
                Dichter, CEOtobeydichter@generationsonline.com
 215.922.3244
 1017 Clinton Street
 Philadelphia, PA. 19107
 
  Katie 
                Burke, Administratorkatieburke@generationsonline.com
 215.222.6400
 
  VJ Pappas, 
                COOvjpappas@generationsonline.com
 215.222.6400
 
  Michael 
                H. Pierce, Director of Trainingmike@generationsonline.com
 267.997.3785
  
               
              
               
               
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